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Calculate and Monitor your Net Promoter Score (NPS)

Net Promoter Score Data Collection
Collect

Gather valuable data from your most important users

Net Promoter Score Data Analytics
Analyze

Understand feedback using reports and text analysis tools

Net Promoter Score Driven Improvements
Improve

Address user concerns and convert more visitors

All Plans 50% Off!
Hurry - Sale Ends Sunday, May 11th.
50% Off Premium Account
Free Account

What is a Net Promoter Score (NPS)

a Net Promoter Score measures whether or not your users will recommend your site or service. It's not simply a yes or no question. Rather, a 0-10 scale of their likelihood to recommend your site.

Score Index

The NPS index of 0-10 is not a math based average. Rather, users are seperated into 3 sub groups. Promoters, Passives and Detractors.

  • Promoters (scores of 9-10) are loyal users. They fuel your business and recommend it to others.
  • Passive (scores of 7-8) users are satisfied with your company. However they are not loyal and are susceptible to competitive offers.
  • Detractors (scores of 0-6) are unhappy users. They can damage your brand with their complaints and negative word of mouth.

For more information: "What is NPS and why should you care about it."

Net Promoter Score Scale


Net Promoter Score Promoters vs Detractors

How it Works

Include a Short Code Snippet on your site
Include a short javascript reference in your code -- that's all the integration you need to do.
A percentage of your users fill out the Survey
You decide what percentage of your user base should be shown the survey. Settings such as wording, style and many others can also be customized.
Nightly / Weekly reports provide powerful analysis
Daily and Weekly trends are the strongest metrics to watch. Powerful text analysis tools are included to understand what your users are saying.
All Plans 50% Off!
Ends Sunday, May 11th.

Net Promoter Score Code Snippet


Sample Net Promoter Score Survey


Sample Net Promoter Score Chart

Features

Net Promoter Score Feature Icon

Fast and Easy Setup

Signup and integration takes less then 5 mins. Create an account, then include a small code snippet on your site. Fast and Easy.

Net Promoter Score Feature Icon

Daily and Weekly Trends

NPS score analysis on both a daily and weekly level allowing you pinpoint deviations and maintain accuracy.

Net Promoter Score Feature Icon

Time Saving Text Analysis

Interpreting hundreds of comments daily is cumbersome. Our tools look for patterns and identify trends broken out by NPS Score and NPS Group.

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Plentiful Reporting Options

Dozens of reporting options are provided to get the most out of the submitted NPS data. Examples include NPS by Browser type, Locale and more.

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Extensive Data Analysis

NPS score and comment data is analyzed by browser type, client location, time of day and many other factors to properly profile NPS scores and groups.

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Free Support and Training

We want to help you understand why users don't recommend your site. Blogs, video tutorials and more are constantly updated to continue learning.

Plans and Pricing

General Features Free Account Pro Account Premium Account
Max Daily Survey Responses 25 250 1,000
Daily NPS Score Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Weekly NPS Score Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Monthly NPS Score Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Browse Individual Responses Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Instant Testing and Preview Ability Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Fast cut-and-paste Code Snippet Installation Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Custom user base targeting Not Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Custom cool down period between survey prompts Not Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Reporting Features Free Account Pro Account Premium Account
Response Volume per NPS Group (Chart) Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Response Breakdown per NPS Group (Sortable Data Grid) Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Individual Response Score Breakout (Scatterplot View) Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Common Text by NPS Score Not Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Common Text by NPS Group Not Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Word Frequency Cloud by NPS Group Not Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
NPS Breakdown by Browser Not Included in Net Promoter Score Account Not Included in Net Promoter Score Account Included in Net Promoter Score Account
NPS Breakdown by Operating System Not Included in Net Promoter Score Account Not Included in Net Promoter Score Account Included in Net Promoter Score Account
NPS Breakdown by User Locale Not Included in Net Promoter Score Account Not Included in Net Promoter Score Account Included in Net Promoter Score Account
Customization Features Free Account Pro Account Premium Account
Customize Survey Title Not Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Customize Question Text Not Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Customize Comment Prompt Text Not Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Customize Submit Button Not Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Data Retention and Support Free Account Pro Account Premium Account
Response Data Retention Period 30 Days 1 Year 3 Years
Survey Hosting (just include a code snippet) Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Free Support and Troubleshooting Included in Net Promoter Score Account Included in Net Promoter Score Account Included in Net Promoter Score Account
Yearly Rate Free $59.99 ($124.99) 50% off! $119.99 ($249.99) 50% off!

Free Account
Standard Subscription
Premium Subscription
All Plans 50% Off!
Hurry - Sale Ends Sunday, May 11th.
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