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Calculate and Monitor your Net Promoter Score (NPS)

Net Promoter Score Data Collection
Collect

Gather valuable data from your most important users

Net Promoter Score Data Analytics
Analyze

Understand feedback using reports and text analysis tools

Net Promoter Score Driven Improvements
Improve

Address user concerns and convert more visitors

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What is a Net Promoter Score (NPS)

A Net Promoter Score measures whether or not your users will recommend your site or service. It's not simply a yes or no question. Rather, a 0-10 scale of their likelihood to recommend your site.

Score Index

The NPS index of 0-10 is not a math based average. Rather, users are seperated into 3 sub groups. Promoters, Passives and Detractors.

  • Promoters (scores of 9-10) are loyal users. They fuel your business and recommend it to others.
  • Passive (scores of 7-8) users are satisfied with your company. However they are not loyal and are susceptible to competitive offers.
  • Detractors (scores of 0-6) are unhappy users. They can damage your brand with their complaints and negative word of mouth.

For more information: "What is NPS and why should you care about it."

Net Promoter Score Scale


Net Promoter Score Promoters vs Detractors

How it Works

Include a Short Code Snippet on your site
Include a short javascript reference in your code -- that's all the integration you need to do.
A percentage of your users fill out the Survey
You decide what percentage of your user base should be shown the survey. Settings such as wording, style and many others can also be customized.
Nightly / Weekly reports provide powerful analysis
Daily and Weekly trends are the strongest metrics to watch. Powerful text analysis tools are included to understand what your users are saying.
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Net Promoter Score Code Snippet


Sample Net Promoter Score Survey


Sample Net Promoter Score Chart

Features

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Fast and Easy Setup

Signup and integration takes less then 5 mins. Create an account, then include a small code snippet on your site. Fast and Easy.

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Daily and Weekly Trends

NPS score analysis on both a daily and weekly level allowing you pinpoint deviations and maintain accuracy.

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Time Saving Text Analysis

Interpreting hundreds of comments daily is cumbersome. Our tools look for patterns and identify trends broken out by NPS Score and NPS Group.

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Plentiful Reporting Options

Dozens of reporting options are provided to get the most out of the submitted NPS data. Examples include NPS by Browser type, Locale and more.

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Extensive Data Analysis

NPS score and comment data is analyzed by browser type, client location, time of day and many other factors to properly profile NPS scores and groups.

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Free Support and Training

We want to help you understand why users don't recommend your site. Blogs, video tutorials and more are constantly updated to continue learning.

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NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld

Copyright © 2015 NPS Monitoring by Dimbal Software. All Rights Reserved.