NPS Monitoring
 

Archive Blog Posts - May, 2013

NPS Cartoon - Rating Dropped

Example Demographic Survey Questions

Gathering demographic data can be a challenge.  You need to ensure that you are collecting accurate demographic data while at the same time not offending or mis-representing the survey.  Use the following example demographic survey questi
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A Net Promoter Score measures whether or not your users will recommend your site or service. It's not simply a yes or no question. Rather, a 0-10 scale of their likelihood to recommend your site.

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