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Archive Blog Posts - February, 2015

Find The Most Reliable Net Promoter Score Alternatives

When you have a business it is sometimes so hard to find out what type of service they are supplying your customers with. There is a way that you can make sure that your customers are getting the right amount and the right kind of service. By using t

Importance Of Customer Loyalty Surveys In Boosting A Business

For any given business to stay relevant, it needs to have a wide customer base for its products. This is why the importance of customer loyalty surveys should be taken lightly. These surveys helps a business determine its current status at the market

How Can The Net Promoter Score Cut Costs

The goal of many businesses operating in the modern day is to remain effective at the lowest cost possible. The lower costs are, the more the potential profits can be. Net Promoter Score, or NPS, refers to a customer-loyalty metric. This is used to g

New NPS Monitoring Features

With the start of the year we are excited to offer several new features to your NPSMonitoring account.  In todays post we will spend some time going over a few of the new feature additions. We have released several features related to NPS educa

Understanding The Importance Of Bad Customer Feedback

It's sometimes surprising to see how some customer service reps and managers panic when they hear consumers complain. This is especially true in small businesses, which often seem to act as though even the smallest mistake is something that might
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A Net Promoter Score measures whether or not your users will recommend your site or service. It's not simply a yes or no question. Rather, a 0-10 scale of their likelihood to recommend your site.

NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld

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