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A Net Promoter Score measures whether or not your users will recommend your site or service. It's not simply a yes or no question. Rather, a 0-10 scale of their likelihood to recommend your site.

Net Promoter Score Blog Posts

New NPS Response View

We are proud to announce that we have released a new version of the NPS Responses view.  The aim for this release was to allow customers to see how their NPS responses are dispersed in an easier and faster manner. At the top of the page we intr

What does NPS stand for?

What does NPS stand for?   NPS is an abbreviation for Net Promoter Score. Occasionally I have heard NPS stand for Net Promoter System or Net Promoter Survey, however the proper acronym that is generally accepted is Net Promoter Score. What is

New NPS Monitoring Features

With the start of the year we are excited to offer several new features to your NPSMonitoring account.  In todays post we will spend some time going over a few of the new feature additions. We have released several features related to NPS educa

Understanding The Importance Of Bad Customer Feedback

It's sometimes surprising to see how some customer service reps and managers panic when they hear consumers complain. This is especially true in small businesses, which often seem to act as though even the smallest mistake is something that might

What is a good Net Promoter Score

The answer to the question, What is a good Net promoter Score, varies greatly upon who you are as a company as well as your current stage in your product life cycle.   It also makes a big difference if your company is customer centric or not. &

Creating an Employee Net Promoter Score

Can this software be used to create an Employee Net Promoter Score campaign?   Yes - It Can. Let us show you how you can use the software to setup a recurring Employee Net Promoter Score campaign. Setup an Employee NPS Survey
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