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A Net Promoter Score measures whether or not your users will recommend your site or service. It's not simply a yes or no question. Rather, a 0-10 scale of their likelihood to recommend your site.

Static NPS Surveys for use in emails

Posted: Jun 17, 2015

We have a new feature that we are excited to announce.  We now have a Code Builder utility that allows you to create a Static HTML form for use within e-mails and other non javascript/ajax environments.

The JavaScript / AJAX components of your Website Popup NPS Survey allows users to fill out the survey form without leaving your website.  In fact, they don't even leave the page they are on.  The experience is very unobtrusive and seamless.

However this JavaScript / AJAX handling is not supported in all environments.  For example, if you wanted to include your NPS Survey within an e-mail, in followup to a customer service request.  In this manner, JavaScript / AJAX is not supported within emails.  

To get around this we have created a Code Builder utility that will create the Static HTML coded needed to display your NPS Survey in these environments.

To access this code, use the following steps:

  • Log into your NPS Monitoring Account.
  • Go to the Dashboard Menu and select the Code Maker link menu.
  • Choose the tab entitled "Email Form".
  • Copy the HTML contents provided and include them in your non JavaScript / AJAX environment.

Static Form Code

With this new feature you can now collect feedback from your users in a wider array of circumstances.

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