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A Net Promoter Score measures whether or not your users will recommend your site or service. It's not simply a yes or no question. Rather, a 0-10 scale of their likelihood to recommend your site.

New NPS Response View

Posted: Oct 2, 2015

We are proud to announce that we have released a new version of the NPS Responses view.  The aim for this release was to allow customers to see how their NPS responses are dispersed in an easier and faster manner.

At the top of the page we introduced a header that quickly outlines the overall dispersement of the responses you are viewing.

NPS Response List

If you desire, you can filter your responses by various search criteria to get a more targeted picture of your responses.

Response Filter Options

When viewing your responses, we made it easy to quickly find and analyze the feedback points that need your attention.

NPS Response Comments

We hope that you live our new NPS Response view.  Please let us know what you think of it.

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