NPS Monitoring
 

Getting Started Guide Knowledge Base Articles

Understanding NPS Rollup Scores and Trend Lines

Your NPS scubscription comes with several different NPS Rollup scores and trendlines.  These different scores are very useful in identifying different trends across your NPS analysis. Let's look at the current dashboard. In this dashboar

Installing your Survey JavaScript Code

Once you have your NPS Survey setup the way you want it, you are ready to include the survey code within your website.  This tutorial will help guide you through that process. Step 1 - Get your Survey JavaScript Code Each NPS Property has a un

Changing your Email

If you need to change your account email you can do so by following this quick guide.  Please note that the actual site designa nd layout may change over time. In the navigation bar browse to the "Account" menu option and select "Email Address"

Changing your Password

If you need to change your account password you can do so by following this quick guide.  Please note that the actual site design and layout may change over time. In the navigation bar browse to the "Account" menu option and select "Password".
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A Net Promoter Score measures whether or not your users will recommend your site or service. It's not simply a yes or no question. Rather, a 0-10 scale of their likelihood to recommend your site.

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