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A Net Promoter Score measures whether or not your users will recommend your site or service. It's not simply a yes or no question. Rather, a 0-10 scale of their likelihood to recommend your site.

Subscriptions and Billing Knowledge Base Articles

Adding Domain Protection

Your NPS Survey has a feature entitled Domain Protection.  This feature allows you to provide a whitelist of where you can accept NPS Survey submissions from.  This article will spend some time explaining and sharing this feature. Note: &n

Adding a Client ID to your Survey

Your NPS survey has the ability to add a unqiue client id to help in identify your submitters response.  This is an optional field. In many cases your NPS survey may be submitted annonymously.  This is fine.  If no client id is provid

Understanding the Property Manager

NPSMonitoring.com allows you the ability to run multiple surveys from within the same subscription.  This is particularly useful if you wanted to run a generic NPS campaign as well as a specific targeted one, say at the end of the checkout proce

Using NPS Monitoring for Post Checkout Feedback

An NPS Monitoring account can be a great way to get feedback immediately from your customers after they complete a checkout or store routine.  In this article we will spend a few mins demonstrating how to setup this routine. Customize Survey Te

Customizing Survey Performance and Frequency

Advanced subscriptions have tools in place to adjust the performance and frequency of an NPS Survey.  These tools help allow you to control how many people shoudl see the survey and how often users should see the survey a second time. Go to the

Customizing Survey Appearance

Advanced subscriptions have the ability to customize the look and appearance of their survey content.  Including the Title, prompt, etc. When customizing your survey titles and prompts, it is important to present the request for feedback from y
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