NPS Monitoring
 

Canceling your Subscription

Category: Subscriptions and Billing

We hope that we never lose you as a customer.  However, we understand that plans change and that there are times that an account cancellation is needed.

This tutorial will help guide you through cancelling your active subscription.

NOTE: If you currently have a free subscription there is no action you need to take.

If you have an upgraded subscription you can cancel your current enrollment by downgrading it to a free subscription.

From the navigation menu select the "Account" menu and then select "Subscription Details"

You should see a list of available subscription options.  One of them will be the Free Subscription and will look similar to the following:

NPS Free Subscription

Click on the button to activate the free subscription.

You will be taken to a confirmation screen where you can review your decision to downgrade your account.  Once the change is confirmed your subscription will be marked for cancellation.

NOTE:  Your account will enjoy the full benefits of an active account through your existing billing period.  Once cancelled using the steps above, your account will no longer be automatically renewed.



Share on Facebook Share
Add to Pinterest PinIt
Share on Twitter Tweet
Share on Google Plus Share
Share on Reddit Reddit


Related Articles





Free Account

Signup today for a free account to track your NPS Score.

Free Account

Free Newsletter

Signup for free Tips and Tricks.

A Net Promoter Score measures whether or not your users will recommend your site or service. It's not simply a yes or no question. Rather, a 0-10 scale of their likelihood to recommend your site.

NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld

Copyright © 2017 NPS Monitoring by Dimbal Software. All Rights Reserved.