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A Net Promoter Score measures whether or not your users will recommend your site or service. It's not simply a yes or no question. Rather, a 0-10 scale of their likelihood to recommend your site.

SSL Support Now Available

Category: Subscriptions and Billing

SSL (Secure Sockets Layer) Support has been added to your NPS Monitoring accounts.  

SSL is a standard security technology for establishing an encrypted link between a server and a client.  Customers that desire to deliver their NPS survey within an SSL environment now have the ability to call an SSL enabled survey.

Providing the survey over SSL adds security and safety precautions to your NPS submission data.  In addition, using a SSL based connection is required if you wanted to include your NPS Survey in an environment that is already secure.

To get your updated code use the following steps:

  • Log into your NPS Monitoring Account.
  • Go to the Dashboard Menu and select the Code Maker link menu.
  • Choose the first tab named "Website Popup".
  • Copy and Paste the updated code into your website to deliver your NPS Survey.


Website Popup 


If you have any questions about SSL usage within your NPS Survey, feel free to reach out to us.

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NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld

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