NPS Monitoring
 

Net Promoter Score Basics quiz


The Net Promoter Score Basics quiz is a fast and short quiz to test some of the basic concepts of the NPS survey and score.


Completed 0 out of 7 questions
Should certain customers be excluded form NPS rankings
Yes
No







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Question List

What does NPS stand for
National Promotion Size
Natural Prompting System
Net Promoter Score
NPS is a useless vanity metric
TRUE
FALSE
Should certain customers be excluded form NPS rankings
Yes
No
Should you provide a reward to customers for completing the NPS survey
Yes
No
The NPS score measures the following
Willingness to recommend your site or service
Willingness to purchase again from your company
Satisfaction level with their buying experience
Recommendations for improvements
Neutral responses are those that that score in which of the following ranges
4 - 6
3 - 7
5
7 - 8
The NPS scores are divided into three groups which are named as follows
"Positive
Equal
Negative"
"Excellent
Fair
Poor"
"Promoters
Neutral
Detractors"

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A Net Promoter Score measures whether or not your users will recommend your site or service. It's not simply a yes or no question. Rather, a 0-10 scale of their likelihood to recommend your site.

NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld

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